Reference

How Our Legal Terms Protect Your Account

These terms set out how alexiatoto operates for accounts in supported regions, including how your data is handled, what eligibility means under local law, and how our policies apply to wallet-linked accounts using DANA, OVO, or GoPay.

Jurisdiction-dependent accessAccount data protectionDANA, OVO, GoPay wallet scopeCookie and tracking policyUser rights on request
alexiatoto How Our Legal Terms Protect Your Account
ACCOUNT SECURITY PRACTICE

How We Handle Data, Cookies and Account Access

Account security and data handling are built into every layer of how alexiatoto operates — from the moment a wallet like OVO or GoPay is linked to how session data is cleared after logout. Here is what that looks like in practice across four areas.

Data Handling Account registration data — name, contact, and linked wallet identifier — is stored only as long as needed to maintain your account and meet any applicable legal retention requirements.
Cookie Use We use session cookies to remember your wallet preference and lobby state between visits. No cookies track activity outside the alexiatoto domain, and you can clear them via browser settings.
Account Security Login sessions use OTP verification tied to your registered contact. If you log in from a new device, the system flags it and requires re-verification before wallet access is enabled.
Request and Change Process To request your stored data, correct account details, or close your account, contact support via live chat or email. We verify identity before actioning any changes to sensitive account fields.
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about how your data is used, want to request a copy of your account record, or need clarification on any term in this policy, our support team handles legal and account queries directly. You can reach us through live chat, email, or the in-app help channel — whichever fits your device and schedule.

Team online

Live Chat

Open the chat widget from any page on alexiatoto to reach a support agent who can address policy queries and account-level data questions directly.

Email Support

Send detailed legal or data requests to our support address. We respond to written policy queries with a documented reply you can keep for your records.

In-App Help

The help section inside your account menu connects you to the same support team, accessible whether you're on Android mobile or desktop browser.

Common Legal and Policy Questions Answered

These are the questions we get most often about how our legal terms work, what rights you have over your account data, and how to act on those rights through the right channel.

Access and eligibility always depend on local law. Where local law in Indonesia permits access to online platforms, these terms apply to your account in full.

Yes. Contact support via live chat or email, verify your identity, and we will supply a summary of the account data we hold. Wallet transaction records are included in that summary.

We retain account data for as long as required to meet legal obligations. Once that period passes and no active retention reason exists, account records are deleted from our systems.

Wallet identifiers used to verify a deposit are not stored beyond the verification step. We do not keep full wallet credentials on file after a transaction clears.

Reach us through live chat or the in-app help section, confirm your identity via the OTP step, and our team will update the relevant account field within a reasonable processing period.

Session cookies recording lobby state and wallet preferences are cleared on logout. Persistent preference cookies remain until you clear them manually in your browser or app settings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.