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How alexiatoto Handles Your Personal Data

This page explains exactly what data we collect when you use our platform, why we collect it, and how you can request changes or deletions at any time. Access and eligibility depend on local law and are available only in supported regions where permitted.

Data you controlDANA, OVO, GoPay context onlyAccount-level accessClear retention periodsContact us anytime
alexiatoto How alexiatoto Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your data only as long as your account is active or as required by applicable law in eligible regions. Once an account is closed and any statutory hold period has passed, personal identifiers are deleted from our live systems. Here is how each part of our data practice works in plain terms.

Cookie Practice

We use session cookies to maintain your login state and analytics cookies to see which sections of the lobby you visit most. You can adjust cookie preferences in your browser settings at any time without losing your account.

Payment Data Handling

Your DANA, OVO, or GoPay wallet ID is passed to the payment processor at the moment of the transaction and is not stored on our servers beyond what verification requires. We hold the transaction reference only.

Account Security Measures

Login attempts trigger an OTP to your registered mobile number. If the OTP does not match, the session is blocked automatically. We log every device that accesses your account so you can spot anything unfamiliar.

Your Retention Rights

You have the right to request a data export, ask us to correct inaccuracies, or submit a deletion request. We process these in line with applicable law in eligible regions where access is permitted.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct, or remove your personal data, our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or through the in-app help button on Android. We aim to acknowledge every request and will follow up with next steps.

Team online

Live Chat

Open the chat icon inside your account dashboard to speak with our support team. Privacy requests are handled the same way as account queries.

Email Support

Send your data request or privacy question to the email address listed in your account settings. Include your registered mobile number for faster verification.

In-App Help

On Android, tap the help button inside the alexiatoto mobile browser session. Describe your privacy concern and we will route it to the right team.

Common Questions About Your Privacy

These are the questions we hear most often about how we handle personal data, what rights you have, and how to act on them. Each answer reflects our actual practice, not a generic policy summary.

We collect your registration details, mobile number, device session data, and the wallet identifiers for DANA, OVO, or GoPay used in transactions. We do not collect your wallet PIN or full payment credentials.

Yes. Submit a data-access request through live chat or the email in your account settings. Include your registered mobile number so we can verify your identity before releasing account data.

We keep your data for the period required by applicable law in eligible regions. After that statutory period ends, personal identifiers are deleted from our live systems and not retained in backups.

We share data only with payment processors handling your DANA, OVO, or GoPay transactions and with regulatory bodies where local law in eligible regions requires it. We do not sell your data.

Send a deletion request via live chat or email, quoting your account email and registered mobile number. We will confirm receipt and tell you the expected timeline based on applicable retention law.

Only the wallet identifier used to route your transaction is logged — never your PIN or login credentials. All data in transit uses SSL encryption, and wallet references are held only as long as verification requires.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.